Veteris Bonsai: Shop with Bonsai trees for the garden and home

Veteris Bonsai: Shop with Bonsai trees for the garden and home

Privacy Policy

The personal data administrator responsible for their processing is:

Produced by Mikołaj Bielawny

Baszkowska 30, 63-700 Konarzewo

veteris.bonsai@gmail.com

Phone: 606 883 466

Thank you for your interest in our online store. The protection of your privacy is very important to us. Below you will find detailed information on the handling of your data.

1. Access data and hosting

You can visit our websites without providing personal information. Each time a website is accessed, the server automatically saves only so-called cookies. server logs, e.g. the name of the requested file, your IP address, date and time of the request, the amount of data transferred and the Internet service provider submitting the query (so-called access logs) and documents the page visit.

This data is only analyzed to ensure the proper functioning of our website and to improve our offer. The above serves in accordance with art. 6 sec. 1 lit. f GDPR to secure our legitimate interest in the optimal, correct presentation of our websites and offers. All access data is deleted within seven days of the end of your visit to the website.

 Hosting

Website hosting and display services are partly provided on our behalf by our service providers as part of entrusting data processing. Unless otherwise stated in this privacy policy, all access data and data collected in the forms provided for this purpose on our website will be processed on their servers. If you have any questions about our service providers and the basics of working with them, please contact us. Our contact details can be found in the section “Our contact details and your rights”.

2. Collection and processing of data for the purposes of contract performance, contact purposes and setting up a customer account

We collect personal data only when you voluntarily provide it to us when placing your order or contacting us (e.g. via the contact form or e-mail). Mandatory fields are marked as such because the data they contain is necessary to perform the contract or consider the matter in which you contact us. Without providing them, you cannot complete your order or contact us. What data is collected results directly from the forms into which the data is entered. We use the data provided by you in accordance with Art. 6 sec. 1 lit. b GDPR in order to perform the contract and answer your inquiries. Moreover, if pursuant to Art. 6 sec. 1 lit. a RODO, you will give your consent to set up a customer account – we will process your personal data necessary for this purpose. Further information on the processing of your data, in particular regarding the transfer of data to our service providers for order processing, payment and shipping, can be found in the following sections of this privacy policy.

After complete performance of the contract or deletion of your customer account, the processing of your data will be limited, and after the expiry of the retention periods specified in the tax regulations and the Accounting Act, these data will be deleted (Article 6(1)(c) of the GDPR), unless you expressly consent explicit consent (Article 6(1)(a) of the GDPR) for further use of this data or, in accordance with applicable law, we reserve the right to further use the data for other purposes, of which – in such a situation, we inform you in this privacy policy. Your customer account may be deleted at any time. For this purpose, please send a message to our contact address indicated in the section “Our contact details and your rights” or use the appropriate function in the settings of your customer account.

3. Providing data for the purpose of delivery

In order to perform the contract (Article 6(1)(b) of the GDPR), we transfer your data to the shipping company selected by you in the ordering process, which was commissioned to deliver the ordered products.

4. Data processing for the purpose of making payments

In order to process payments in our online store, we cooperate with external service providers that support electronic online payments and transfer your data to the payment service company selected by you in the ordering process. The above is for the performance of the contract (Article 6(1)(b) of the GDPR).

Data processing to prevent fraud and optimize payments

In some situations, we may provide our service providers with additional information that may be used by them along with the information necessary to complete the payment. These service providers then act on our behalf as processors and provide us with services in the field of fraud prevention and optimization of payment processes (e.g. invoicing, analysis of disputed payments, accounting support). According to Art. 6 sec. 1 lit. f GDPR, this serves our legitimate interests in protection against abuse and fraud and in the effective management of payments.

5. Marketing channels: e-mail, telephone contact

Telephone advertising

If you have given your consent during or after placing an order (Article 6(1)(a) of the GDPR), then we will use your data for our own advertising purposes, e.g. to inform you about our new products and promotions. You can withdraw your consent at any time by sending us a message to our contact address indicated in the section “Our contact details and your rights” or by making an appropriate oral statement during a telephone conversation. After withdrawing your consent, we will delete your telephone number, unless you expressly agree expressly consent to its further use for other purposes or we do not reserve the right to further use this data in cases permitted by law, which in such a situation we inform you in this privacy policy.

6. Cookies and similar technologies

General Information

In order to make your visit to our website more attractive and to enable you to use its key functions, we use technological tools for this purpose, including the so-called cookies. cookies. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the web browser session, i.e. after it is closed (so-called session cookies). Other cookies are stored on your end device and enable us to recognize your browser the next time you visit the website (so-called persistent cookies). We use technologies that are absolutely necessary to ensure the correct and optimal use of the necessary functions of our website (e.g. shopping cart function). These technologies process data such as your IP address, time of visit to the website, information about the device and browser, as well as information about the use of our website (e.g. about the contents of the shopping cart). This serves in accordance with Art. 6 sec. 1 lit. f GDPR, our legitimate interest in the optimal presentation of our offer.

In addition, we also use technological tools to comply with legal obligations to which we are subject (e.g. to prove consent to the processing of your personal data), as well as for web analytics and internet marketing. Further information on this, including the applicable legal bases for data processing, is provided in the following sections of this privacy policy.

In the auxiliary menu of the web browser you will find explanations on changing the cookie settings. They are available at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

When you have given us your consent to use certain technological tools (Article 6(1)(a) of the GDPR), you may withdraw your consent at any time. In order to withdraw your consent, please contact us via the contact address indicated in the section “Our contact details and your rights”.

7. Use of cookies and similar technological tools for internet analytics and marketing purposes

Provided you have given your consent (Article 6(1)(a) of the GDPR), we use the following cookies and other similar technological tools of external service providers on our website. After the purpose of processing is achieved and the use of a given technological tool is completed, the data collected as part of the use of these tools will be deleted. The consent given may be withdrawn by you at any time. Detailed information on the possibility of withdrawing consent and your right to object can be found in the section “Cookies and similar technologies”. Further information can be found on the websites of the respective service providers. If you have questions about our service providers and the basis of our cooperation with them, please contact us. Contact details can be found in the section “Our contact details and your rights”.

Use of Google services

We use the following technology tools from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information collected automatically by Google technologies regarding the use of our website is usually transferred to the server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the US. Our cooperation is based on standard data protection clauses adopted by the European Commission. If your IP address is processed as part of the use of Google’s technological tools, then thanks to the activated IP anonymization, your address is shortened before being stored on Google’s servers. Only in exceptional cases will the full IP address be sent to a Google server and shortened there. Unless otherwise specified for individual Google technologies described in this privacy policy, data processing is carried out on the basis of an agreement concluded with Google for the co-control of personal data in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in the privacy policy on the Google website.

Google Analytics

For the purpose of analyzing the use of our website, we use Google Analytics – a web analytics tool from Google, which automatically processes your data for this purpose (IP address, time of visit to the website, information about the device and browser, as well as information about the use of our website ) and creates pseudonymous user profiles on their basis. Cookies may be used for this purpose. Your IP address is generally not combined with other data collected by Google. Data processing as part of the Google Analytics service takes place on the basis of a data entrustment agreement concluded with Google.

To create and perform A/B tests of our website, we also use the Google Optimize tool, which is an extension of Google Analytics services.

For the purposes of web analytics, we also use the Google Signals tool, which is an extension of Google Analytics services and enables the so-called “cross-device tracking” (identifying users using multiple devices). This means that if your devices with Internet access are connected to your Google account and you have activated the “personalized advertising” option on your Google account, then Google may generate reports on how our website is used (in particular, on the number of users using different devices), even if you change devices. We do not process your personal data in this regard, we only receive statistics based on Google Signals functions and technologies.

Google Ads

With the help of Google Ads, we promote our website in search results and on third-party websites. For this purpose, when visiting our website, a Google remarketing cookie file will be automatically saved on your device, which, based on the pages you visit, allows you to display advertisements based on your interests by processing your data (IP address) for this purpose using a pseudonymous identifier (ID). time of visit, device and browser information, as well as information regarding the use of our website). Further data processing only takes place if you have activated the option to personalize ads in your Google account settings. In this case – if you are logged in to Google while visiting our website, Google will use your data together with the data collected as part of the Google Analytics service in order to create and define the so-called. target group lists for cross-device remarketing.

For the purpose of web analytics, we use the Google Ads Conversion Tracking tool to measure and analyze your behavior when you have visited our website through an advertisement within the Google Ads tool. For this purpose, cookies may be used and processed data such as: IP address, time of visit, information about the device and browser, as well as information about the use of our website, e.g. visiting the website or registering for the newsletter. Pseudonymized user profiles are then created from this data.

Google Maps

For the visual presentation of geographical information, Google Maps will store and process information about your use of the maps and individual functions, including, for example, your IP address and location data. We have no influence on this data processing by Google.

Google reCAPTCHA

In order to protect against spam and prevent abuse and incorrect use of our web forms (e.g. using harmful bots), the Google reCAPTCHA tool has been integrated with our website, which processes your data for this purpose (IP address, time of visit to the website, information about the device and browser, as well as information about the use of our website) and analyzes your use of our website using JavaScript and cookies. Personal data entered by you in individual form fields on our websites will not be read or saved.

Google Fonts

In order to ensure consistent presentation of content on our websites, the “Google Fonts” script is integrated with our website, which processes your data (IP address, time of visit, information about the device and browser, as well as information about the use of our website ). We have no influence on this data processing by Google.

Use of Facebook services

Facebook Pixel

We use the Facebook Pixel provided by Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). The scope of the functionalities of the Facebook Pixel tool we use is indicated below. The Facebook pixel automatically collects and stores data (your IP address, time of visit, device and browser information, as well as information about the use of our website, e.g. website visit or newsletter registration). Pseudonymized user profiles are then created from this data.
For this purpose, the Facebook pixel stores a cookie on your device when you visit our website, which enables your browser to be automatically recognized by using a pseudonymous cookie ID when you visit other websites. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to your use of the website, in particular for the purpose of personalizing advertising. Information automatically collected by Facebook technologies about how you use our website is usually sent to a Facebook, Inc. server. 1601 Willow Road, Menlo Park, California 94025, USA and stored there. In relation to the USA, the European Commission has not issued an adequacy decision. To the extent that the transfer of data to the USA is our responsibility, our cooperation is based on the standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in Facebook’s privacy policy.

Facebook Analytics

As part of Facebook Analytics – based on the data collected using the Facebook Pixel tool regarding your use of our website, statistics of user activity on our website are created. Data processing by Facebook takes place on the basis of a concluded data processing agreement. Data analysis (web usage statistics) serves to optimize and make our website more attractive.

Facebook Ads

Facebook Ads enables us to advertise our website on Facebook and other platforms. We set the parameters of a given advertising campaign. Facebook is responsible for the exact implementation and, in particular, for the decision to display the respective advertisement to individual users. Unless otherwise specified for individual functions and tools, data processing is carried out on the basis of a contract for the co-administration of personal data in accordance with art. 26 GDPR. The joint responsibility is limited to data collection and transmission to Facebook Ireland. This does not include subsequent data processing by Facebook Ireland.

On the basis of statistics created using the Facebook Pixel tool regarding the activity of users visiting our websites, we conduct, through the Facebook Custom Audience function, the emission of advertisements among the appropriate group of recipients, while specifying the profile / characteristics of a given target group.

Based on the pseudonymous Cookie-ID saved by the Facebook Pixel and the collected information about the activity of users on our website, we create personalized advertising via the Facebook Pixel Remarketing function.

For the purpose of web analytics and optimization of our offer – using the Facebook Pixel Conversions function, we analyze the activity of users who visit our website through advertisements displayed as part of the Facebook Ads service. Data processing by Facebook takes place on the basis of a concluded data processing agreement.

8. Social media

Our activity on social networks: Facebook

If you have given your consent to a given social networking site in this regard (Article 6(1)(a) of the GDPR), when visiting our account/profile on the above-mentioned social networking sites, your data will be automatically collected and stored for internet analytics and marketing purposes. Pseudonymous user profiles are created on the basis of this data. They can be used, for example, to place so-called cookies within and outside social networks. personalized advertisements that are likely to match your interests. Cookies are usually used for this purpose.
Detailed information on the processing and use of your data by individual social networking sites, as well as information on your rights and the possibility of configuring privacy settings, as well as contact details for the purposes of submitting an inquiry are described in the privacy policies of individual social networking sites linked below. If you need assistance in this regard, you can also contact us.

Facebook is a social network operated by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). Automatically processed information about your activity and the use of our fan page on Facebook is usually sent to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA and stored there. In relation to the USA, the European Commission has not issued an adequacy decision. Our cooperation is based on standard data protection clauses adopted by the European Commission. Data processing when visiting the Facebook fan page is carried out in accordance with Art. 26 of the GDPR based on the joint arrangements of the joint controllers, which are available here. Further information on the processing of your personal data when visiting a Facebook fan page (information on the page statistics function) is available here.

9. Our contact details and your rights

Persons whose data is processed have the following rights:

in accordance with Art. 15 of the GDPR: the right to obtain information about the processing of data to the extent specified in this article;

in accordance with Art. 16 GDPR: the right to have your inaccurate or incomplete personal data rectified;

in accordance with Art. 17 GDPR: the so-called “the right to be forgotten”, i.e. the right to delete your personal data stored with us, unless further processing is necessary:

to exercise the right to freedom of expression and information;

to comply with a legal obligation;

for reasons of public interest;

to establish, pursue or defend claims;

in accordance with Art. 18 GDPR: the right to limit the processing of personal data, provided that:

the accuracy of this personal data is contested by you;

the processing is unlawful and you oppose their erasure;

we no longer need personal data, but you need them to establish, pursue or defend claims;

you have submitted pursuant to Art. 21 objection to data processing;

in accordance with Art. 20 GDPR: the right to receive the data provided to us in a structured, commonly used and machine-readable format and to send it to another controller;

in accordance with Art. 77 of the GDPR: the right to lodge a complaint with the supervisory body (President of the Personal Data Protection Office “UODO”).

In case of questions regarding the collection, processing and use of your personal data, as well as in the event of a request for information, rectification, limitation of processing or deletion of data, and in order to withdraw consents granted or object to the use of specific data, please contact the data controller directly indicated at the beginning of this privacy policy.

Right to object If we process personal data in the manner described in this privacy policy to protect our legitimate interests, then you may object to the processing of your data for this purpose – with effect for the future. If the processing takes place for direct marketing purposes, you can exercise your right to object at any time. If the processing takes place for other purposes, you have the right to object only for reasons arising from your particular situation. After you have exercised your right to object, we will not continue to process your personal data, unless we demonstrate the existence of valid, legitimate grounds for processing and they override your interests and rights, or when the data processing is for the purpose of asserting, exercising or defending legal claims . The previous sentence does not apply when data processing is carried out for direct marketing purposes. In this case, after expressing your objection, we will always stop further processing of your personal data.

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